Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Steve & Karen Sydney, reachable via info@stevekarensydney.com.

1. Applicability

By placing an order, you agree to these Terms & Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to ensure that our products are described accurately and that all information on our website is up to date.

  • Product colors may vary slightly depending on your screen settings.

  • Typographical errors, pricing errors, or inaccuracies may occur.

  • No rights can be derived from obvious errors or mistakes on the website.

3. Ordering and Payment

Orders will only be processed after full payment has been received.

  • Available payment methods may vary by country and location.

  • Customers are responsible for verifying which payment methods are available in their region.

4. Processing and Delivery

  • Processing time (dispatch): 1 to 3 business days

  • Shipping time after dispatch: 1 to 7 business days, depending on the destination

  • Orders are shipped directly from our supplier in China

  • Customs duties, import taxes, or other charges may apply depending on your country

The delivery timeframes provided are estimates only. Delays caused by high demand, public holidays, customs procedures, carriers, or circumstances beyond our control do not entitle the customer to cancellation or a refund.

5. Returns and Cancellations

Please refer to our separate Return Policy for all return conditions.

  • Order cancellations are not possible once an order has been placed.

  • Refund requests or chargebacks may not be initiated before the item has been delivered and received.

6. Liability

  • We are not responsible for loss or damage during shipment when the tracking information confirms delivery to the address provided by the customer.

  • Our liability is limited in all cases to the purchase price of the relevant product.

  • Customers are responsible for ensuring that their shipping information is accurate and complete.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and website design, is the property of Steve & Karen Sydney and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@stevekarensydney.com.

  • We aim to respond to complaints within 5 business days.

  • For complaints regarding size, quality, damage, or defects, please include clear photographs and a detailed description of the issue.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws applicable to the business operations of Steve & Karen Sydney.

Any disputes arising from these Terms & Conditions shall be submitted to the competent court where required by applicable law.