Shipping & Delivery Policy

We strive to deliver your order as quickly and accurately as possible. Below you will find all information regarding our shipping and delivery policy.

1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code by email.

2. Delivery Time

• After processing, the average shipping time is 1 to 7 business days, depending on your location.

• Please note that delivery may be delayed during busy periods, public holidays, or due to customs procedures.

3. Shipping Method and Origin

To reduce waste and minimize CO₂ emissions, we ship directly from our supplier in China. As a result, customs duties or import charges may apply depending on the destination country.

Orders are delivered through our trusted shipping partner, Australia Post.

4. Shipping Costs

Shipping costs are displayed at checkout and depend on the weight of the order, the destination, and the selected shipping method.

5. Tracking Orders — Customer Responsibility

• Customers are responsible for monitoring their tracking information through our website and the tracking link provided by email.

• Customers are responsible for checking whether their package will be delivered to their address or to a local collection point and, if necessary, collecting the package from that location.

• If delivery takes longer than expected or there is an issue with your shipment, please contact info@stevekarensydney.com before initiating a chargeback or refund request.

6. Responsibility for Delivery

• If the tracking information indicates that the package has been delivered, responsibility lies with the customer.

• Please check your shipping address carefully. Any address errors must be reported within 24 hours of placing the order by contacting info@stevekarensydney.com.