Privacy Policy

This Privacy Policy applies to all services provided by Steve & Karen Sydney, reachable via info@stevekarensydney.com. We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with applicable privacy laws and regulations.

1. Information We Collect

We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer service, including:

• Full name

• Shipping and billing address details

• Email address

• Phone number

• Payment information (processed through our payment providers and not stored on our servers)

• IP address and device/browser information

• Order and transaction history

• Information about your activities and behavior on our website (through cookies)

2. Purposes of Processing

We process your personal information for the following purposes:

• Processing, shipping, and invoicing your orders

• Providing customer service and support

• Sending order updates, tracking information, and relevant communications

• Improving our services, website, and product range

• Preventing and detecting fraud and misuse

• Sending marketing communications, only where you have provided consent

3. Legal Basis for Processing

We process your personal information based on:

• The performance of a contract (your order)

• Your consent (for example, marketing communications)

• Compliance with legal obligations (such as tax and accounting requirements)

• Our legitimate interests (such as fraud prevention and improving our services)

4. Sharing Information with Third Parties

Your information will only be shared with third parties where necessary for the provision of our services, including:

• Our payment providers

• Our shipping and delivery partners

• Our supplier(s) for the processing and shipment of your order

• Analytics and marketing service providers (where applicable and in accordance with your cookie preferences)

Where required, appropriate data processing agreements have been concluded with these parties.

We never sell your personal information to third parties.

As some products may be shipped directly from suppliers located outside your country of residence, including suppliers located in China, your information may be transferred internationally. We take appropriate safeguards to protect your personal information during such transfers.

5. Data Retention

We do not retain your personal information longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law (such as tax and accounting obligations).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing activities.

For more information, please refer to our separate Cookie Policy.

You can manage your cookie preferences at any time through our cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access.

All payments are processed through a secure SSL-encrypted connection.

8. Your Rights

You have the right to:

• Access your personal information

• Correct inaccurate personal information

• Request deletion of your personal information

• Restrict the processing of your personal information

• Object to the processing of your personal information

• Withdraw your consent at any time

• Request data portability

To exercise any of these rights, please contact us at info@stevekarensydney.com.

You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection in your jurisdiction.

9. Contact

Company name: Steve & Karen Sydney

Email: info@stevekarensydney.com